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Web Portals : End-user corporate portal training
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Corporate Portal Solutions |
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No corporate portal deployment be it a enterprise web portal, intranet or website, is going to go smoothly without being sure to train your end-users. Don't just expect people to pick it up and go with it. Some people are, believe it or not, non-technical. I know it sounds absurd, but some of the people who can make your project a complete success, if not properly trained and communicated to, may do just the opposite. Corporate portal deployments will indeed require more extensive training due to the amount of new features you may be delivering. But any intranet or website with even the smallest amount of user-specific functionality should be clearly and effectively communicated and trained on.
Tips on Training Your End-Users:
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One-on-One user training is an excellent way to train those end-users with specific individual functions or accountabilities. For example, an employee may be responsible for managing his/her own area of an corporateportal for their work unit. This person will need to be trained as an individual due to the nature of their role in the corporate portal deployment.
- Brown-bag sessions are effective when communicating or training a larger group on a common process or procedure. This includes the end-users bringing their lunch, or even breakfast, to the session to participate in a training session. This is another way to get a large group of people together for training, allowing them to ask questions out loud and leave with a shared understanding. This also gives them the ability to help each other, which takes some training burden off of you and your staff.
- Train-the-Trainers is a method that is for training specific end-users who in turn will train other end-users on features or functions of the corporateportal. This is good for training content managers and publishers who may be handing their duties off to others that are approved to post content to the corporate portal, intranet or website.
Another little tip ...offer incentives to the trainees. Food always is a BIG winner. IF appropriate, offer company merchandise or small denomination gift certificates. Just be sure, no matter what, to thoroughly train your content publishers, approvers and functional end-users.
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<< back to Step 8: Design a Winning Corporate Portal >>
<< read about Step 10: Corporate Portal Deployment >>
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